We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you have the right to return your product within 14 days of receiving it.
Every customer has the right to return a product within 14 days from the day they receive it, without the need to provide a reason.
To be eligible for a return, the product must be unused and in the same condition that you received it, including all original packaging and accessories.
To start a return, please contact our customer service at info@florarix.com with your order number and, optionally, a reason for the return.
Once your return request has been approved, you must send the product back within 14 days.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
The cost of returning the item is the responsibility of the customer.
After we receive and inspect your returned item, and if everything is approved, your refund will be processed within 5 business days.
You will receive a 100% refund of the paid amount via the original payment method used during checkout.
Please note that some items may not be eligible for return, such as personalized products or items that fall under hygiene exceptions (if the seal is broken).
If you have any questions regarding returns or refunds, do not hesitate to contact us. We are here to help!
Florarix Belgium
Email: info@florarix.com
